The dependability and the quality of work. As time went on, I got to feel that I could trust their judgment in what needed to be done. If there was something that they say that needed to be replaced, I had no questions. I trusted their judgment. I think part of it, too, was the employees that came out each quarter were the same ones. There got to be a relationship made. That's part of it. In the last one, it was a new group that came out. Although I had no questions, they were very professional. Still, by then, I had trusted the pattern of how they worked. That was not a problem. Initially, the first two visits or three visits, because it was the same people, and I had already seen them three months prior, there was just more of a comfort zone. I'm home, but I don't follow them around. As they're working throughout my house, there's just a level of comfort and trust.
How the nicest homes stay that way!